We want you to feel at home at Dale and Jo. Our policies have been created to assure that all our guests are safe, secure, and enjoy their stay.
- Check In / Out
- Deposit & Credit Card
- Extra Person
- Discount & Upgrades
- Housekeeping / Self Catering
- Guest Kitchen
Early Check In: Check in is 4:00 pm. If we can let you check in earlier, we are happy to do so. Please call ahead to see if housekeeping has been able to turn over your accommodation early. Or, if you know at the time of reservation that you will be arriving early, tell your reservationists who will let housekeeping know to turn over your accommodation first.
Late Check In: If you arrive after 9:00 pm, you may find a note for you directing you to your room. We always prefer to greet our guests and introduce you to your room, but we understand that airline schedules and missed flights may get you into Fairbanks late. Be sure you print off our directions. We turn off the phone in the late evening. In Alaska GPS is not your friend. Cab drivers and car rental agents can be unfamiliar with Fairbanks. Note: If we are having a heavy snow fall, I will leave my phone on for you. Call me as soon as you arrive in Fairbanks and I will let you know the road conditions. We usually have heavy snow fall briefly in our transition from Fall into winter and then again as we go into deep winter.
If you are staying on the 1st floor, you will follow our sidewalk from the parking area, around the front of the house, directly to a set of French doors with lace curtains. Your note with your keys will be taped to this door.Your name will be posted on your guest room door inside. If you are staying on our 3rd floor, you will follow our sidewalk from the parking area to the front steps which take you to our 2nd floor. You will be standing in front of a RED door. The RED door will have a note on it with with you name. Your keyes will be inside. We will have directions posted for inside so you will find your room easily.
Late Check Out: Check out is 11:00 am. If you need a late check out please ask us. We will do our best to meet your needs.
Deposit: 1 - 2 Nights Stays will require a 1 Night Accommodation Fee as Deposit, 3 Nights or More will require 50% of the total Accommodation Fee as the Deposit.
Security and Credit Card Information Requirement: For all guests we require that a credit card be recorded in your reservation file. You can still pay with cash or travelers checks upon arrival. Credit Card information is kept in hard copy under lock and file and is never put into digital format.
If you are a large party booking multiple rooms, and you are reserving more than 2 night stay, please talk to us directly to deposit requirements and cancellation policy.
May 15 - Sept 15-- We require 35 days cancellation notice. If you cancel giving us 35 days notice or more, there is a $35.00 cancellation fee plus an administrative fee to be 10% of the accommodation fee per night reserved. Even the most well planned trip can have emergencies. We encourage our guests to obtain travel insurance. If you cancel short of 35 days notice, we will refund your accommodation charge, minus the fees (explained above), if we are able to rebook your reservation. For Reservations Greater than 3 Night Stay-- We require 90 days cancellation notice all other terms apply.
Sept 16 - May 14-- We require 35 days cancellation notice. If you cancel giving us 35 days notice or more, there is a $35.00 cancellation fee plus an administrative fee to be 10% of the accommodation fee per night reserved. Even the most well planned trip can have emergencies. We encourage our guests to obtain travel insurance. If you cancel short of 35 days notice, we will refund your accommodation charge, minus the cancellation fees (explained above), if we are able to rebook your reservation. For Reservations Greater than 3 Night Stay-- we require 90 days cancellation notice all other terms apply.
Early departure is not refundable. If you do not show up to check into your accommodation and you have not given us notice of cancellation, this is considered a no-show and you will be charged for the accommodation.
Extra Person Room Charge Policy:
An extra person charge will be applied per person to guest rooms which have more then 2 people and to the 2 bedroom suite if it has more then 4 people. Children under six are free and are allowed in the 2 bedroom apartment on the 1st floor only for safety.
Smoking: For fire safety and the well being of our guests, we are a no smoking establishment. There is no smoking indoors or outdoors due to fire risk. Failure to respect this no smoking policy may result a $200 fee.
Candles-- Due to fire safety requirements we do not allow candles.
Pets: We love animals but do not allow guest pets. We do have a Cairn Terrier, 'Lucy.' Think of Toto on Wizard of Oz. Lucy is restricted to our private living area and is only on our grounds when on a leash. She is super friendly and would love to lick our guests to pieces if we let her have free range. She is not allowed in guest rooms.
Children Under 12: Children of any ages are welcomed in our suite accommodations on the 1st floor, but are not allowed in our guest rooms on the third floor. Our 3rd floor rooms have emergency rope ladders in the event of fire or earthquake. We feel children under 12 would not be able to safely exit the 3rd floor via a rope ladder in an emergency. Children under 12 cannot be left alone without an adult. If there is a health emergency and you need to leave your children, please let us know and we will help.
Apartment Visitor Capacity Limit-- Our 2 bedroom suite is an 830 square foot apartment. We do not allow more than 6 adults to reserve the apartment.
Parking: The apartment comes with 2 parking spaces. Your visitors can park one car behind each of your cars, but not take up a separate parking space which needs to be left open for other guests. Each guest room comes with one parking space. If you have a visitor, please ask them to park behind your car as a courtesy to other guests.
Use of Wet Toilet Paper-- This is a class of toilet paper that is like baby-wipes. It advertises as being flushable, but not in an Alaskan septic systems. This toilet paper has been creating havoc all over Alaska resulting in plugged toilets and septic systems that have to be dug up and repaired. It wedges into septic pipes like cement in our arctic winters. We don't want you to have the inconvenience of a plugged toilet. We provide covered trash cans in each bathroom for wet toilet paper, femine products, and other personal trash items. Please help us keep our septic system happy.
Guest Visitor Curfew: Many of our guests will have friends and family visit them at Dale and Jo. We have a visitor curfew of 10:00 p.m. for any one at Dale and Jo who is not a registered guest. This means that after 10:00 pm anyone who is not a registered guest at Dale and Jo is required to leave the property. We lock up at 10:00 pm and only registered guests have keys to go in and out. This restriction is for the safety of all guests.
For Multiple Guest Parties on Different Floor: Guest Restrictions Based on Guest Room Choice: Only a guest who is registered to be in a specific guest room has the right to be in the guest room or the common areas of that guest room after 7:00 p.m.. If you are part of a muliple guest room party, you may not use another guest room as your viewing room for the aurora. Also you may not use the guest kitchen on the 1st floor at any time if you are not registered on the 1st floor, even if another guest in your party is a registered guest on the 1st floor.You may not use the laundry on the 1st floor at any time if you are not registered on this floor. It is our responsibility to make sure every guest at Dale and Jo has peace and quiet as well as safety throughout their stay with us.
Unreturned Key or Flash Light Charge: We will charge your credit card $15 for each unreturned key or flash light. We hate to do this, but we have several thousand guests each year, so you can see how time consuming replacing keys can be. Our check out is really easy. Just leave the key in your room, hand it to us, or leave it in on the dining room table.
Housekeeping Service-- If you have electronics on your bed or on the floor around your bed such that it is challenging for housekeeping to make your bed, our housekeeper is instructed to leave your bed as is. We do not wish to take a chance on stepping or dropping any electronic device you have laid out on or around your bed.
Our wish for our guests-- We want each guest to feel comfortable and at home. Our restrictions are designed to keep a happy house for the well being of all our guests.
Guest Indoor Safety Policy: Each bedroom has a fire extinguisher, a smoke alarm system, and an egress window. Each suite kitchen has a fire extinguisher. Dale and Jo View Suites has smoke detectors and carbon monoxide alarm system. Each 3rd floor guest room has a rope ladder to be used through your egress window, giving you two exit routes out of the building in case of fire. Each bedroom has earthquake instructions. Each bedroom has a double lock system.
Guest Outdoor Safety Policy, Attention Aurora Watchers:
Animal Alert: Be alert in all seasons for moose. Take the time to look carefully when you exit the building and go onto the grounds. For winter aurora-watching guests we have installed motion perimeters lights around the property which are triggered when an animal approaches the house. Usually this is a moose, but we do have other winter animals. Most of our moose have learned where to walk so they do not trigger the lights. If the motion light comes on immediately move back to the house entrance for safety. Please do not leave food outside for the animals.
Cold Weather Safety: Plug in your car, always, Wear gloves, always. When it is 30 below, you can get a cold burn on your hand by touching the front door metal handle. Come inside often to warm up. Do use our shoe racks to dry out your shoes inside and out. Damp shoes do not protect your feet from serious cold. Frost bite can sneak up on you. If your skin is growing numb or is burning, if you are having trouble moving your fingers-- get inside and warm up.
Child Safety for Children Under Six Years Old/Children Breakfasts: If you have children under 12, you will be staying on our 1st floor where there is a private, child-safe, dining room. Guest parties with children older than six years old are welcome to reserve our full B&B service with breakfast and have breakfast in the formal 2nd floor dining room. If you have children under six years old, please reserve the self-catering option. Your private dining room is child-proof with electric plug covers and other safety precautions for young children. We provide special tables for toddlers and high chairs for babies. We do not allow children under 6 in the 2nd floor dining room because it is not a child-safe space.
Aurora Wake Up Calls: We provide a 'limited' aurora wake up call service. We check the night sky for our guests several times a night and will call guests if we spot the aurora. The aurora can last for hours or for just a few minutes. It is important that our guests check the sky during the night and not solely rely on us to spot the aurora. An aurora can last sometimes for as little as 10 minutes and that may be all the display that is out that night. We have frequently had guests respond so slowly to our aurora wake up call that by the time that got outside, the aurora was gone. So, do expect to watch the sky to give yourself the best chance of seeing the aurora. We will tell you the pattern of times and sky quadrants the aurora has been following to help you plan your night watches.
We are a good place for watching the lights if you wish the convenience of just stepping outside. We do have houses within 2 to 14 acres of us. If a guest party is due to arrive we do keep on outside lights until the party has arrived and all luggage has been brought in.
Discount Policy: We give discounts for: AAA and Senior. If you qualify for more than one discount, we will give you the one discount which is the lowest accommodation rate. You must book with us directly to qualify for a discount. Also discount must be applied at the time of reservation.
Upgrade Policy: We may upgrade your guest room choice at no additional cost to you. We will never downgrade your guest room choice. Often we are fully booked and cannot upgrade, but we do upgrade whenever possible. If you do not wish to be upgraded, please let us know at the time of reservation.
House Cleaning Full B&B Service: We want our house keeping to be caring but not intrusive. Housekeeping will refresh towels daily that are placed in the dirty laundry baskets in each bathroom. If you are in a guest room you will receive daily house cleaning which includes cleaning bathroom, making beds, and vacuuming. Bed linens are changed every 3rd day, unless required sooner. If you are in our 2 bedroom suite, housekeeping does not clean suite-kitchens. Please feel free to keep your kitchen in the manner that makes you feel most at home. The in-suite private washer and dryer and the standard guest room access washer-dryer requires low suds detergent. If you leave wash in the washer or dryer, housekeeping will take it out for you, or turn off the system for you.
House Cleaning for Self-Catering Discount Rate Apartment Only-- This is a special rate that gives the guest our lowest rate in exchange for less service and amenities. Housekeeping will remove trash daily but provide no other cleaning services. Guests are required to leave their kitchen dishes clean upon departure or you may be charged a cleaning fee. There is no breakfast service or beverage service. Toilet tissues and toilet paper is refreshed as needed. The kitchen is supplied with a starter kit which you may need to refresh should you require more. We do provide coffee filters. The Self-Catering Rate is a good choice for the guest party that wants a lower rate and vacation apartment experience with minimal service as well as basic amenities.
Laundry Service-- If you are on the 3rd floor in either the Flower King Room or the Executive Spa King Room, you may have housekeeping do one load of laundry per day for you. You leave the laundry on your bed by 10:00 a.m. or earlier with $8 in cash for the housekeeper. Write a note with your instructions. She will have your laundry returned the same day. It will be folded or hung up based on your wishes. This laundry service is only available on the days when our housekeeper is on duty. She does have days offs. If you are only staying with us one night, there is not enough time to provide this service. Laundry is only picked up in the morning and returned by 3:00 p.m.. If you feel you must have direct access to a washer and dryer, than choose the Palm Queen or the Jacquard King rooms on our first floor (read below).
Direct Washer/ Dryer Access-- If you choose the Palm Queen Room or the Jacquard King Room on the 1st floor you have direct access to an apartment size washer and dryer until 9:00 p.m.. We ask guests not to do laundry after 9:00 p.m. unless you are the only guest on the 1st floor. We do provide detergent for you. The washer/dryer will be shared between these two guest rooms only and cannot be used by any other guests staying in other rooms. This is an apartment size washer and dryer. The dryer does not dry heavy garments like jeans very well. You may want to use the hanging rack stored next to the units to do over night air drying for heavy clothes.
Guest Kitchen-- A full size guest kitchen is on the 1st floor and may be used by the guests room on the 1st floor only. This is the Jacquard King Guest Room and the Palm Queen Guest Room. It is fully appointed for cooking and serving. If you have a guest room on the 3rd floor, you do not access to a kitchen. You do have access to a microwave and mini-frig in the 2nd floor dining room. You also have 24/7 beverage service and hot water available for teas and other drinks.
Wi-Fi is Free: If you are having any problem connecting let us know. We are happy to help you. Your Wifi password is posted in your room.
To learn how we do breakfast please click here.
Waiting List Policy: We do keep a waiting lists for the summer high season May 15 - September 15 and also our winter high season February 1 - March 25. If we do not have availability for the dates you wish, or if we cannot meet your entire reservation requirement, please let us know if you wish to be placed on our waiting list and we will call you or email you if we have any cancellations.
Please Take Off Your Shoes: As in Hawaii, removing shoes when indoors is the custom in Alaska. Alaska has sandy glacier dirt that tracks very easily into the house and crunches under your feet. Year round we request that our guests take off their shoes. We have radiant heated floors so your feet will not be cold. To all guests entering through the red door on the 2nd floor we offer washable slippers which are yours to use during your stay. Street shoes are placed in a convenient closet with a drying rack so your feet will be comfortable and dry when you go back outside. Suites have a drying rack next to their entrance. If removing your shoes really makes you unhappy or you have orthpedics in your shoes, we ask that you take extra time to wipe your shoes before coming indoors.
Advanced Reservation Policy: You may pre-book with us up to one year prior to your date of arrival. We require Visa or Master Card to hold your reservation. You may use a different credit card upon check in than the one you used to reserve your accommodation. Or, you may pay with cash. If you credit card expires before you date of check in, we require that you call or email us with the new credit card information.
Items left at our B&B can be shipped to you per your request for the cost of shipping plus a $5.00 handling fee which will be charged to credit card.